theboardlab.com.au / The Board Lab reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. To return a product you need a return merchandise authorisation (RMA) number before sending the product back to theboardlab.com.au / The Board Lab. An RMA can be obtained by contacting theboardlab.com.au / The Board Lab via email (info@theboardlab.com.au). All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

Surfboards: All surfboards are manufactured specifically for the individual customer or in stock dimensions. Therefore, all sales are final. Any manufacturing defaults need to be taken up with the surfboard manufacturer. theboardlab.com.au / The Board Lab will do everything in its power to help its customers with product issues. Please email info@theboardlab.com.au with any issues.

Clothing and Surf Accessory Returns (t-shirts, leg ropes, tail pads, surfboard fins): Once the product has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please email us as at info@theboardlab.com.au to obtain an RMA or for any other questions.

In the case of an incorrect item being shipped out, or the product has been damaged in transit please email info@theboardlab.com.au to obtain an RMA.

For more information check out our full Terms and Conditions.