Shipping.

Shipping Timeframes.

Surfboards, accessories and apparel that are in stock will be sent out immediately. Custom surfboards will be shipped out immediately after quality control and on completion of manufacture.

Stock will be shipped from our Tweed Heads Factory following clearance of funds and will take approximately: 

QLD: 3-5 days (rural areas up to 7 days)
NSW: 3-5 days (rural areas up to 7 days)
VIC: 5-7 days (rural areas 10-14 days)
SA: 5-7 days (rural areas 10-14 days)
WA: 7-14 days
NT: 7-14 days
TAS: 7-14 days

 

 

Shipping special instructions for courier.

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. The Board Lab cannot be held responsible if your instructions are not followed.

 

Delivery of product.

Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 6-8 weeks to manufacture.

The delivery times provided by theboardlab.com.au are estimates only. The Board Lab will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quickly and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. theboardlab.com.au / The Board Lab cannot be held responsible for incorrectly entered delivery addresses.

 

Product delivery and acceptance requirements.

You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).

Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging to info@theboardlab.com.au within 48hrs of taking delivery.

NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.